Community Residential Inc. Frequently Asked Questions (FAQ) & Knowledge Base About Community Residential 1. What does Community Residential Inc. do? Community Residential Inc. is a full-service commercial and residential property management company. We provide professional management services for homeowners associations (HOAs), residential investment properties, and small to mid-size multifamily communities. Our services include financial management, compliance enforcement, maintenance coordination, inspections, and resident communication. 2. Who does Community Residential typically work with? We primarily serve: •Homeowners Associations (HOAs) •Real estate investors •Property owners with rental portfolios •Small to mid-size multifamily property owners •Residential communities requiring professional management 3. What geographic areas do you serve? Community Residential primarily serves the Atlanta metropolitan area and surrounding Georgia markets. _______________________________ Property Management Services 4. What services are included in your property management offer? Our full-service management typically includes: •Financial management and reporting •HOA dues and rent collection •Covenant and compliance enforcement •Property and community inspections •Maintenance coordination •Vendor management •Resident and homeowner communication •Board support for HOA communities •Budget preparation and financial oversight 5. What services are not included in your management fee? Certain services fall outside of standard management agreements, including: •Major construction or capital improvement projects •Engineering or architectural services •Legal services •Specialized consulting services •Third-party vendor costs and repair expenses These services may be coordinated by our team but are billed separately. _______________________________ HOA Management 6. What does HOA management include? Our HOA management services help communities operate efficiently and maintain property standards. Services include: •Covenant enforcement •Violation notices and compliance monitoring •Board meeting coordination •Financial reporting and budgeting •Vendor coordination •Resident communication 7. How do HOA violations work? When a violation is observed, a notice is issued to the homeowner with a deadline to correct the issue. If the violation is not resolved within the timeframe provided, additional notices and potential fines may be issued according to the governing documents of the association. 8. How are HOA dues collected? HOA dues are collected through the homeowner portal, online payments, or mailed payments. Community Residential tracks all payments and provides financial reports to the HOA board. _______________________________ Rental Property Management 9. What services do you provide for rental property owners? We assist property owners with: •Tenant screening •Lease coordination •Rent collection •Maintenance coordination •Property inspections •Tenant communication •Eviction coordination when necessary 10. How are maintenance requests handled? Residents can submit maintenance requests through our management office or online portal. We coordinate with approved vendors to address issues promptly and efficiently. _______________________________ Communication & Support 11. How can residents or homeowners contact Community Residential? Residents and homeowners may contact our office through: •Phone •Email •Website contact forms •Resident or homeowner portals We aim to respond to all inquiries as promptly as possible. 12. Do you offer online payment options? Yes. Residents and homeowners can make payments through the online portal using approved payment methods. 13. What happens if a homeowner or tenant has a question about their account? Our team will review the account details and provide clarification regarding balances, charges, or other account-related matters. _______________________________ Inspections & Compliance 14. How often are community inspections conducted? Routine inspections are conducted periodically to ensure that community standards and governing documents are being followed. 15. Can the HOA enter private property during inspections? No. Inspections are conducted from public areas or common property. HOA representatives do not enter private property without authorization. _______________________________ Financial Management 16. What financial reports do you provide? Community Residential provides financial reporting to boards and property owners, including: •Income and expense statements •Account summaries •Budget reports •Delinquency reports 17. How are delinquent accounts handled? Accounts that become delinquent are addressed through reminder notices, follow-up communication, and enforcement procedures as outlined in the governing documents. _______________________________ General Questions 18. How do I report a community concern? Concerns can be reported through our office by phone, email, or through the resident portal. 19. How do property owners or HOA boards request management services? Interested property owners or HOA boards can contact Community Residential to schedule a consultation and discuss their management needs. _______________________________ Contact Information Community Residential Inc. 3343 Peachtree Rd NE Suite 145-426 Atlanta, GA 30326 For inquiries regarding management services, please contact our office directly. _______________________________ This FAQ document is intended to provide general information about Community Residential Inc. services. Specific procedures may vary based on property type and governing documents.